IX Season Wellness Spa

Booking Policy

Booking and Cancellation policy

  1. 50% is required to secure your booking (nonrefundable). Your appointment will be confirmed when we have received your payment. Send your proof of payment to sales@ixseasonwellnessspa.co.za , bookings@ixseasonwellnessspa.co.za or WhatsApp 071 895 9408.
  2. Please arrive 15 minutes prior to your appointment so that we may start your session on time or even early a late arrival may require a reduced appointment time at the scheduled price with respect to the clients that are scheduled after you.
  3. Please provide at least 24 hours notice , If you need to reschedule an appointment 48 hours notice is required for cancellation and (cancellation fee is 65%) of what the client paid.
  4. No-shows will be charged 100% for the appointment. The Spa needs to pay its massage therapists even if the client doesn’t show up this policy allows us to retain great employees.
  5. Massage therapist will not start any session if a client comes intoxicated, or under the influence.
By embracing these policies, you not only enhance your experience, but also contribute to a positive environment for fellow Clients your corporation is valued and eagerly anticipate the opportunity to deliver exceptional service to you at IX season wellness spa.
Scroll to Top